1. Overview
Sabeeli Marketplace is a humanitarian marketplace connecting NGOs, donors, volunteers, and ethical suppliers. This policy describes what personal data we collect, why we collect it, and how you can exercise your rights.
2. Information We Collect
We may collect the following categories of information:
- Account data: name, email, phone, login credentials (stored securely), organization info
- Identity/verification data (if required): IDs, registration documents, compliance records
- Transaction data: orders, RFQs, invoices, donation records, escrow milestones
- Communication data: support tickets, messages, feedback, dispute records
- Technical data: IP address, device/browser type, logs, usage events
- Cookies & tracking: cookies, analytics identifiers (see Cookies section)
3. How We Use Your Information
- Provide and operate the platform (accounts, onboarding, access control)
- Process transactions (orders, RFQs, payments, escrow milestones)
- Verify NGOs/suppliers and maintain marketplace trust
- Provide customer support and resolve disputes
- Improve security, prevent fraud, and enforce policies
- Improve products and user experience (analytics, performance)
- Send important notices (policy changes, security alerts)
4. Legal Basis (Where Applicable)
Depending on your location, we may process data based on: performance of a contract, legitimate interests (security and platform operations), legal obligations (compliance), and/or your consent (marketing cookies or optional communications).
6. International Data Transfers
Your information may be processed in countries other than your own, depending on where our services and providers operate. We apply reasonable safeguards to protect transferred data.
7. Data Retention
We retain information as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data type and regulatory requirements.
8. Security
We implement reasonable administrative, technical, and organizational security measures. However, no system can be guaranteed 100% secure.
- Access controls and least-privilege principles
- Encryption in transit (HTTPS) and secure storage practices
- Monitoring for suspicious activity and fraud prevention
10. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access and obtain a copy of your data
- Correct inaccurate data
- Request deletion (subject to legal and security requirements)
- Object to or restrict certain processing
- Withdraw consent (where processing is based on consent)
To exercise rights, contact us and include your account email and request details.
11. Children’s Privacy
Sabeeli Marketplace is not intended for children under 13 (or the minimum age required by your local law). We do not knowingly collect data from children. If you believe a child provided data, contact us to remove it.
12. Third-Party Links & Services
Our platform may include links to third-party websites and services. Their privacy practices are not controlled by us. Please review their policies separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide notice where appropriate. Continued use of the platform constitutes acceptance of the updated policy.
14. Contact
For privacy inquiries:
Email: privacy@sabeeli.org (or support@sabeeli.org)
Website: www.sabeeli.org
